Getting Started & Login

To use the platform, you must be invited. Once invited, you will use your email address and password to log in.

When you log in, you will be asked to complete Multi-Factor Authentication. This verifies your identity. You can log out at any time by using the Sign out function in the top right.

Note

Once logged in, your session will last for several hours. After this time, you will need to log in again.

Users and Passwords

Each organisation has an administrator, administrators can manage the setup and users of their organisation. Administrators invite other users, during the invitation the new user may set a password, administrators can never see a password they can however send reset links should a user forgot their password.

Users can also reset their own password by selecting the “Forgot password” link on the Login page. This will trigger an email with a password reset link. This email should be actioned immediately as the link will expire after a short period. The link can also only be used once.

Passwords

When setting a password the user will be warned if the complexity requirements have not been met. The password complexity requirements follow industry standards and may change from time to time.

Note

Password breach detection As well as password complexity requirements the portal will validate whether the password being set be the user has not previously been involved in a data breach. This is done securely via a third-party national security service. During this process the user’s password is never disclosed. If the password is found in a breach then the user will be warned. Users can not use a password that has previously been used in a breach.

Navigation

The platform is divided into apps, and each app has features. You can switch apps at any time by using the module switcher. Note that some apps use locations to provide context, and switching locations can change the functionality or information displayed.